HHEAD CUSTOMER CARE
Shipping Policy
Every detail matters, from the jewelry you choose to the moment it arrives. We prepare every order with care.
ESTIMATED DELIVERY
3–5 Business Days
Monday through Friday, excluding public holidays. Delivery is estimated, not guaranteed.
Shipping & Delivery Time
Our estimated delivery timeframe is 3–5 business days. Delivery times may vary depending on your location, carrier operations, public holidays, and unexpected circumstances.
Order Processing
Once your order is placed, we begin preparing it for shipment. You will receive an order confirmation at the email address provided during checkout.
Processing time may affect your delivery date. Orders placed on weekends or public holidays may begin processing on the next business day.
Shipping Rates
Any applicable shipping charges are displayed at checkout before you complete your purchase.
Order Tracking
When tracking is available, we will send a shipping confirmation email with the tracking details.
Delays & Delivery Issues
Occasional delays may occur due to weather, holidays, high shipping volumes, or carrier disruptions. If your order is significantly delayed or arrives damaged, please contact us.
Incorrect Shipping Information
Please check your shipping address carefully before placing your order. Incorrect or incomplete address details may cause delays or failed delivery.